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Handling benefits for part-timers
October 1st 2004Most part-time employees don't qualify for health insurance, retirement, or other employee benefits. And you must offer fair and equivalent benefits to all team members, regardless of whether they're a new hire or a 15-year veteran at your reception desk. If you don't, you're asking for a discrimination case.
10 steps to a smoother running practice
October 1st 2004Recently, a veterinarian in the process of hiring a new practice manager asked me "What are the 10 things a practice manager needs to know to be effective?" What a great question! It took a little thinking to narrow the "must-know" list to just 10 items. But whether you're an owner-veterinarian, a practice manager, or the owner's managing spouse, I think you need to apply these strategies to manage the practice effectively.
Make your mailings more efficient
October 1st 2004Barton Heights Veterinary Hospital saves time and money by using a simple design for informational letters on such topics as flea and tick products or Pet Dental Health Month. The practice team uses a copy center to reproduce and tri-fold the letters on colored paper, says practice manager Lynette Ott. The single, tri-folded sheets don't need envelopes and can be mailed without taping or stapling, saving the practice time, labor, and money, she says. She offers these other simple tips.
Handling benefits for part-timers
October 1st 2004Most part-time employees don't qualify for health insurance, retirement, or other employee benefits. And you must offer fair and equivalent benefits to all team members, regardless of whether they're a new hire or a 15-year veteran at your reception desk. If you don't, you're asking for a discrimination case.
Case Study: Hospital Tours Build the Bond
September 30th 2004Hospital tours are a great way to attract new clients and cement your bond with existing ones. "We like to take the mystery away," says Dr. Lisa Barlow of Centennial Valley Animal Hospital PC in Louisville, Colo. "We think hospital tours help clients feel better about leaving their pets here."
Case Study: Behavioral Consultations
September 16th 2004The doctors at Bowman Animal Hospital and Cat Clinic, Inc. in Raleigh, N.C., see an average of four to five behavioral consultations per month, says Monica Dixon Perry, CVPM, the practice?s hospital administrator. Of these behavioral consults, the vast majority lead to diagnostic testing to determine whether there are any underlying medical reasons for the behavioral issue, says Audra Alley, DVM, CVA. "If a cat or a dog is urinating abnormally, we start with a urinalysis to determine whether there are any abnormalities. If the results of the urinalysis are positive, we treat the medical problems first and then re-evaluate the behavior," Dr. Alley says.