Client Relations & Marketing

Exercise is easier with a partner. Educate clients who want their dogs as running buddies.

The editors at dvm360 analyzed veterinary practices today and identified eight critical trends. Top of the list: More clients who can't or won't pay. We built this package to help.

Make sure clients are informed about their dog's vaccines.

Create an adult pet kit to help educate your clients about recommended wellness care for their adult pets.

Provide this handout to your clients so they'll know what to do if they suspect their pet has injested or been exposed to a poisonous substance.

Give this form to clients to give them a room-by-room look at what they need to do to poison-proof their home for pets.

Large veterinary hospital floor plan of this 2010 Hospital Design People's Choice Award contestant.

Stats, floor plan, and photos of this 2010 Hospital Design People's Choice Award contestant.

A new survey shows that dogs are the most loved animals in America.

No matter how effective, careful or sensitive a veterinarian tries to be, somebody is going to complain.

The barrage of queries can be head spinning. Keep your responses straight by following this advice.

How to address overconfident pet owners.

What to do when pet owners are upset over emergency bills.

Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.

Our practice's Web site needs updating. What goes into a great site?

Whatever your view, keep clients in mind.

Worried about your prices? Be more worried about the perception of value you're presenting to clients.

Read and answer questions online for free CE credit on antibiotic use in intensive care, the emerging national problem of MRSA, complicated cases of bacterial urinary tract infections, and a comprehensive approach to treating challenging pyoderma cases.

Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?

"Press 1 if you need to speak to a person but don't mind going round and round this automated menu."

A new study suggests that our furry friends tax the earth.

Study shows what clients pay for common conditions in pets.

Health means exercise as well as nutrition.