Client Relations & Marketing
Tick trivia: A clinical quiz, answer 2C
Tick trivia: A clinical quiz, answer 2B
3 questions to help you discover (or rediscover) the road to success
No surprise: Your team will help you find your way.
Tick trivia: A clinical quiz, answer 2A
Ask Amy: Handling cranky clients
Q&A: What can receptionists do when clients are angry about the bill?
Tick trivia: A clinical quiz, answer 3B
Tick trivia: A clinical quiz, answer 3C
Send sympathy cards with heart
A simple craft project can comfort clients mourning a loss.
New bunny species being boarded at clinics nationwide
April Fool's! Learn about the Easter treats most dangerous to pets--seriously.
Ask your canine diabetes questions
Ask Dr. Audrey Cook your questions about canine diabetes.
Tick trivia: A clinical quiz-References
Use wellness binders to build a bond with clients
Keep clients happy and pets healthy by providing crucial health information.
Keeping an eye on your pet's heart
Use this form to help clients better recognize and understand heart disease in their pets.
FDA warns pet owners about online pharmacies
A new Web resource says veterinarians are pet owners' best source of medicines for pets.
zoonosis tapeworms
zoonosis lyme
All customers complain and complain alike
Consumer complaints are submitted by all types of people.
Pets help owners cope with financial woes
Fido and Fluffy can keep their owners calm during tough times.
Step-by-step strategies: Making social media worth the time and effort
Does social media really pay off? This article series will explain everything you need to know to successfully use online networking.
AVMA and WebMD collaborate to provide information for pet owners
Schaumburg, Ill. -- Determined to combat Internet misinformation, the AVMA and WebMD have partnered to find a new way for pet owners to seek medical advice.
Q&A: Small claims vs. collection agencies
Which works best when clients don't pay?
Start small with pet insurance for big payoffs
Photo gallery: How to make a cat-restraining bag (step 7)
Exam-room communication: Truth in numbers
These statistics reveal hard facts about average client interactions.
Communication: A finely honed skill
Ask open-ended questions to learn more from clients.
Idea Exchange: Use plastic bags to keep microchip scanners congestion-free
To protect our microchip scanners from contagions, we cover the scanners with laboratory sample bags or zippered quart-size plastic bags before scanning our patients.
Widows, bastards, and slugs
Words aren't always what they appear to be.
A cheat sheet for greeters
At our busy clinic, we want to make each client feel special.
White knight syndrome: When pets are in trouble, clients need care too
Don't just swoop in to save the day when a pet is sick. Remember that clients need care too.
Track parasite compliance to boost revenue
You can make recommendations to clients, but if you're not tracking your practice's parasite compliance numbers, you could be missing out on thousands in revenue.
