Client Relations & Marketing

"This isn't brain surgery," says Dr. Kevin Fitzgerald. Here are his tips.

Encourage clients to be vigilant with their pets' preventive dental care and help them save money.

Let your clients know you care during trying times

It may be time to rethink your practice's pharmaceutical product pricing.

Save clients money with little perks and freebies.

How should I respond to negative reviews of my practice that come up during a Google search?

Polish your communication skills and increase client compliance in the exam room.

National Report - A Syracuse, N.Y., television station opted to air a report critical of area veterinarians for charging owners to stay in the room during the euthanasia.

Follow these steps to get veterinary clients to follow through.

Dr. Jason Coe discusses a key component of getting clients to accept your recommendations.

Turn common sense on its head: Present your fee schedule to pet-owning clients-personally

Sometimes clients are afraid to have their pets microchipped. What can I say to calm their fears?

My clients are afraid of anesthesia. How can I explain the risks and importance?

Here's how to make extra services work in your favor while pleasing clients.

Make sure parasites have no place on your veterinary patients.

Your veterinary clients want it-but is it worth it? Comb through the pros and cons before you provide boarding and grooming services.

Work with the Web.

Download this breed sheet and customize your veterinary clients' experience.

Customize and personalize your clients' experience by focusing on their pets' breed.

They're popping up everywhere, they mean well, and they can't give clients what you do.

Tired of your veterinary clients' excuses when it comes to vaccinations? Take the frustration out of these conversations.

Fort Worth, Texas - The Texas Supreme Court may listen to arguments in a high-profile legal case that would allow emotional damages after a mistaken euthanasia of a lost pet by a shelter worker.

Learn what to do when a veterinary client finds a lost pet and doesn't want to return him to his owners.

Clients need to consider financial options-including pet insurance-to safeguard their pets' health.

It's vital to explain the symptoms and risks of heartworm disease to clients in endemic areas.

National Report - A lawsuit in Clearwater, Fla., is calling for the court to award $15,000 in damages due to alleged negligence.

Veterinarians have always been recognized as animal lovers.

Warning: The cats and dogs you're about to witness have taken extreme leaps of faith and lived to bark or purr about it.