Client Relations & Marketing

Plant a tree in pet's name to show appreciation

When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?

Running a fecal screen on every patient makes for a healthier pet-and practice.

Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients-if you take the right approach.

Want to share your adorable patient pics with the world? Make sure you have permission to post those images in print and online.

The path for clients with chronically ill pets can be difficult and paved with pitfalls. Here's how to ease clients' way down this long and winding road.

Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.

Is work cutting into your free time? Empty your schedule by driving all your veterinary clients away!

Barn fires can be devastating to your equine clients. Help them prevent disaster with these tips.

Simple reminders to veterinary clients about responsible pet ownership go a long way.

New findings from the Pet Allergy Worldwide Survey reveal surprising results.

Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.

Is your veterinary practice cat friendly? It will be once you start implementing these tips and programs.

Dr. Michael Paul helps you compete in a new arena of competition.

Q: I see parasites' physical effects in veterinary practice, but what kind of impact do parasites have on the human-animal bond?

Support clients in painful moments.

How can you tell if a veterinary patient's bark is worse than his bite? Study Dr. Christina Winn's safety tips before you kiss that dog.

It's time for a different approach if your middle-income veterinary clients are dwindling.

Give a book to help your veterinary clients cope with the loss of a pet.

What kind of veterinarian do you appear to be? Start being the kind of doctor you would want working on your pets.

Give your veterinary clients' kids a treat.

Is your veterinary practice cat friendly? Here are five ways to prove it.

Give clients a "tour" of your veterinary practice.

Tame The Abusive Client : Turn Roars Into Purrs

Hoarding Veterinarians Get A Taste Of Forensic Investigation

Canine Pyometra

At a practice management session at CVC Washington, D.C., Dr. Mike Paul reveals the best ways to get veterinary clients on board with your recommendations.